Communicate Directly in Slack
Receive and respond to messages sent directly from users in Slack in real time. You can also edit the messages sent from Slack at a later time or delete them.
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Send and receive messages
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Edit and delete messages
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Real-time two-way sync
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User and Agent Sync
Agent and user details, including name, surname and profile image, are synced with Slack. Each agent can be linked to a Slack teammate, and Support Board can detect whether any agents are online.
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Sync user details
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Update profiles automatically
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Link agents to Slack teammates
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Detect online status
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Markups, Emojis and Code Snippets
Enjoy the Slack Editor's full support. Slack's message formatting, including bold and italic, is compatible with Support Board. Slack code snippets and emojis are supported too.
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Text markups like bold and italic
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Ordered and bulleted lists
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Emojis
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Code snippets
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Multiple Teammates and Shared Channels
Any number of teammates can use Slack simultaneously and reply to the user. A Slack channel shared by all teammates will show the user’s details and provide a link to open the conversation channel.
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Teammates shared channel
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User details
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Dedicated user channel
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Multiple Slack teammates
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