Chat With your Website Visitors in 3 Easy Steps
Connect Live Chat With Slack
First, you need to link SlingChat to your Slack account. Once connected, you can choose a specific channel, team, or space where you want to receive incoming requests. This means that any new live chat conversation will be automatically directed to that designated channel. By setting up this integration, you can ensure that all team members can access customer inquiries and collaborate efficiently to provide timely support.
Embed Live Chat Snippet On Your Website
To enable customers to communicate with you through live chat, it's crucial to ensure that the chat widget is visible on your website. This can be achieved by embedding the live chat code snippet into your webpage. Alternatively, if you're using SlingChat, dedicated plugins for WordPress can be used.
Answer Your Chats From Slack or let the your bot handle the conversations.
Our solution allows you to engage in conversations with website visitors using the tools you're already familiar with in your work environment. This means you don't have to switch between different platforms, making communication more efficient and seamless. Thereby providing a better customer experience and resolve issues more quickly. Say goodbye to the hassle of learning new communication tools and hello to a more streamlined process with our solution.
Communicate Directly in Slack
Our solution enables real-time communication with customers through Slack, including the ability to edit or delete messages sent from Slack at a later time. This provides greater control and flexibility in providing top-notch customer support directly from the tools you're already familiar with.
-
Send and receive messages
-
Edit and delete messages
-
Real-time two-way sync
User and Agent Sync
Our solution syncs agent and user details, such as name, surname, and profile image, with Slack, allowing for seamless communication between the two platforms. Additionally, agents can be linked to a Slack teammate, and Support Board can detect whether agents are available online, ensuring efficient communication and timely support.
-
Sync user details
-
Update profiles automatically
-
Link agents to Slack teammates
-
Detect online status
Markups, Emojis and Code Snippets
Enjoy the Slack Editor's full support. Slack's message formatting, including bold and italic, is compatible with Support Board. Slack code snippets and emojis are supported too.
-
Text markups like bold and italic
-
Ordered and bulleted lists
-
Emojis
-
Code snippets
Multiple Teammates and Shared Channels
Any number of teammates can use Slack simultaneously and reply to the user. A Slack channel shared by all teammates will show the user’s details and provide a link to open the conversation channel.
-
Teammates shared channel
-
User details
-
Dedicated user channel
-
Multiple Slack teammates
More about the Slack Integration
Aliquet tellus imperdiet morbi tincidunt gravida nulla. Vitae cum vel vulputate at mauri.
Enjoy the two-way sync feature. Send and receive attachments or media directly in Slack in real time.
Archive old channels in just one click. The archived channels are automatically restored as needed.
Sync full conversations including auto messages, Dialogflow bot messages and Rich Message responses.
Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base.
FAQ's
Aliquet tellus imperdiet morbi tincidunt gravida nulla. Vitae cum vel vulputate at mauri.
Yes, you can fully customize the look of the chat widget on your website, including changing the colors, text, and logo to match your brand.
Yes, Support Board can be integrated with a variety of third-party tools, such as Zapier, Slack, and Google Analytics. These integrations allow for a more seamless workflow and better data tracking.
Yes, you can use SlingChat on multiple websites. Simply copy the code snippet to each website, and you'll be able to manage all conversations from one centralized dashboard.
Yes, Support Board supports multiple languages, including English, Spanish, French, Italian, Portuguese, and German.
What our customers say
Join other users who are building their businesses with SlingChat
Using SlingChat has been a game-changer for our customer support team. With its seamless integration with Slack, we can quickly and easily communicate with our customers in real-time without the need for any extra tools. Plus, the chatbot feature has helped us to reduce response times and improve the overall customer experience. Highly recommended!"
SlingChat has been a game-changer for our small business. As a team of just a few people, we needed a way to efficiently manage customer inquiries without being bogged down by different communication tools. With SlingChat, we can easily respond to customer inquiries in Slack, making communication quick and seamless. Plus, the integration with WooCommerce has been a huge help in automating responses and improving our overall response times
We've tried multiple live chat solutions in the past, but SlingChat is by far the best. The integration with Slack is seamless, and the ability to edit or delete messages has been a huge help in ensuring that we provide accurate and timely responses to our customers. The AI chatbot is also a great feature, allowing us to quickly resolve common issues and focus on more complex inquiries. Highly recommend SlingChat to any business looking for a powerful and efficient live chat solution.
